Step 1: Direct Negotiation

Before involving legal authorities, both parties should attempt to resolve the issue amicably through open discussion. Clear communication can often prevent escalation.

Step 2: Mediation via RERA

If direct negotiations fail, RERA offers mediation services. This is a formal but non-binding step that encourages settlement with the guidance of a third party.

Step 3: Filing a Case at the Rental Dispute Center (RDC)

When mediation fails, either party may file a case at the RDC. Required documents include:

• Valid Ejari contract

• Passport and Emirates ID copies

• Evidence of dispute (e.g., unpaid rent notices, communication records)

Fees depend on the claim amount and must be paid to initiate the case.

Step 4: Court Hearing & Judgment

The RDC schedules a hearing where both parties present their case. Legal representatives or rental dispute lawyers can attend on behalf of clients to argue the matter. The RDC generally issues a judgment within 15 days unless the case is complex.

Step 5: Enforcement of Ruling

Once a judgment is passed, it becomes enforceable. If the losing party fails to comply, enforcement actions such as eviction orders or financial penalties may be imposed.